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The missing link: Quality and Productivity

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The missing link: Quality and Productivity

Productivity and quality are closely linked, when quality evaporates expect a drop in staff productivity, thus achieving even the easiest goals will become almost impossible.

Quality monitoring and score marking is crucial in building your contact centre’s success!

In order to make it easy on yourself and your contact centre agents, make sure people perform and customer satisfaction is the top priority.

Never risk losing customers by letting quality and productivity decrease!