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Remind team leaders that coaching is “King”

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Remind team leaders that coaching is “King”

It’s easy for team leaders to forget that coaching contact centre agents is their number one responsibility – some, wrongfully believe that quickly replying to emails is more important.

Long coaching sessions benefit both sides, and will reassure your contact centre agents that their skill-set is a valued asset to the company.

Encourage team leaders, to spend at least 6 hours per day coaching agents – it is their #1 job!