HR GENIUS BLOG

DZIELENIE WIADOMOŚCI, idei, myśli i PORADY NA ŚWIECIE HR!

Providing access on multiple channels is not enough.

Posted on

Providing access on multiple channels is not enough.

The multi-channel customer experience has become a standard, multi-lingual contact centres were to first to embrace the concept, and now are the main driving force behind the Omni-channel.

In order to achieve success in multi-channel customer service and later on smoothly transition into the Omni-channel approach, companies need to align their staff, processes and business strategy, and deliver exceptional customer service across all channels.

Make the transition from one channel to the other a breeze for the customer.

Implement systems that will such transitions easy for your contact centre agents as well.