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OpsTalent Tips: Appoint knowledge base custodians.

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OpsTalent Tips: Appoint knowledge base custodians.

In one of our previous tips we focused on the importance of a knowledge base for customer satisfaction and agent engagement.

If you already embraced the concept at your contact center, now is the time to appoint “knowledge base custodians” among your staff – make them responsible for updating certain parts of it.

Who knows, maybe you’ll find potential team leaders among “The Custodians”.