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Introduce work from home Fridays.

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Introduce work from home Fridays.

Prepare a plan that will allow your contact center agents to work from home on Friday. Thanks to many features provided by cloud computing setting up such a system will be fairly easy and will keep the agents engaged.

Also, this concept will let you stress test your cloud software, which will help you identify and pinpoint problems and could serve as preparation before expanding your remote work division.