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Introduce a “Check-Up” policy

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Introduce a “Check-Up” policy

Be in close contact with contact centre agents that called in sick, it will not only show that you care as the manager (how are they feeling, is there anything you could help with, or even gather information about their illness in case of an outbreak), but is a great technique to reduce absence rates.

Every contact centre has it’s “Party People” that love to extend their weekends in order to recuperate, this solution will keep them at bay.

Be mindful and don’t be overzealous, you don’t want to get these simple actions deemed as harassment.