HR GENIUS BLOG
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If you want to motivate your contact centre staff make booking holidays as easy as possible for them.
There are multiple options to choose from, and all of them could work is a dynamic environment of a multi-lingual contact centre.
For example you could use the “2 months in advance” policy, which would provide the contact centre managers enough time to ensure that all campaigns and projects are scheduled and staffed accordingly.
A buddy system could also work, especially in teams that are “deployed” on long lasting projects – two contact centre agents have to agreed on time periods where one of them will be always available.
With summer around the corner, it’s a great oportunity to show that you value your staff.