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Get the customers involved in the IVR creation process.

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Get the customers involved in the IVR creation process.

Who else thinks that the customer should be involved in writing the IVR functions?

Those functions which are supposed to serve the customer are often created without any sort of input or feedback from them. Which is mind boggling and frankly unacceptable in a customer centric environment.

If you really want to get a better call flow, include the customers in the process of designing the IVR, they will thank you later.