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It’s Your Duty to Encourage Multi-Skilling!

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It’s Your Duty to Encourage Multi-Skilling!

Multi-skilling can be used as a modular training tool that will increase contact centre agent’s competency levels.

To encourage multi-skilling and employee self development, introduce a pay-check bonus based on competency levels, which is directly linked to the number of skills a contact centre agent possess.

Such practices are great at motivating staff and improving contact centre efficiency.