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Data Protection guidelines should not be in the way of great customer experience!

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Data Protection guidelines should not be in the way of great customer experience!

The shenanigans some companies manage to pull out in the name of compliance, particularly with Data Protection guidelines is astonishing.

Guidelines are just that, don’t be afraid to change or adjust the bizarre ones if they tend to get in the way of providing great customer experience.

No one likes to jump through additional hoops, even if the reason is security.

We encourage our readers to post the most unusual and silly guidelines they had to face in their contact centre career!