HR GENIUS BLOG
SHARING NEWS, IDEAS, THOUGHTS AND ADVICE AROUND THE WORLD OF HR!
This hot white paper will show you how taking a different, more holistic approach to social customer service and aligning it with the usual customer service strategy allows you to transform customer experience and embrace the new digital era,.
New communication channels are used as a catalyst to re-imagine the relationship between company and customer in ways that will benefit both.
- The Rise of the Mobile, Social and Web Relationship
- Voice Remains an Island
- The Human Touch
- The Power of One: Digital Customer Service