HR GENIUS BLOG

SHARING NEWS, IDEAS, THOUGHTS AND ADVICE AROUND THE WORLD OF HR!

You can’t just swipe the complaints under a rug in the digital age.

You can’t just swipe the complaints under a rug in the digital age. Keeping a complaint quiet in the digital age is unrealistic, so unrealistic that it boggles our minds when news of such actions (and their inevitable failure) surface. Let’s not forget that it will backfire and tarnish (or even destroy) any credibility the brand has online. In case of a complaint, 19% of internet users would...