HR GENIUS BLOG

SHARING NEWS, IDEAS, THOUGHTS AND ADVICE AROUND THE WORLD OF HR!

New Technology – Yay or Nay?

New Technology – Yay or Nay? In order for new technology to be embraced by all age groups, it needs to meet this three essential criteria: Secure Accessible Reliable Don’t get obsessed with efficiency. This is basically “New Technology 101”, do not impose the new technology on customers. It’s the most rookie mistake companies of all shapes and sizes make. Remember,...

Remember, organizational effectiveness, not efficiency.

Remember, organizational effectiveness, not efficiency. The biggest problem with staff is that they do listen to their higher ups, not that they don’t. So if all the messages coming to agents from the higher echelon of supervisors is how important great customer service is to the brand, but at the same time the management style promoted by the supervisors clearly...

Quality over quantity in B2B lead generation.

Quality over quantity in B2B lead generation. Ah yes, the good ole marketing vs sales clash, quanity vs quality, so where should we start? To be frank, sales reps need less leads, to be precise, fewer unfiltered, unrefined leads. If a lead is properly and consistently nurtured and developed its chances of “flourishing” into a completed sale increase. The main problem within...

The new outsourcing hybrid.

The new outsourcing hybrid. The hybrid captive model is great when are you looking for effective alternatives for global services delivery methods. What do these two outsourcing buyers have in common: Buyer A; opened an off-shore site 3 to 5 years ago, currently has around 250 seats and is growing. Managed to stabilize the business after a year, and...