HR GENIUS BLOG

SHARING NEWS, IDEAS, THOUGHTS AND ADVICE AROUND THE WORLD OF HR!

Collecting Customer Feedback – How To Break The Cycle.

Collecting Customer Feedback – How To Break The Cycle. Break The Cycle. After engaging with an organization you are bound to receive a “Want to win an iPhone? Just fill out this survey” email. The main problem with such customer surveys is that they don’t provide valuable data. The sole reason those are being filled out is the chance of wining. Furthermore the clients...

Myths surrounding cloud-based solutions.

Myths surrounding cloud-based solutions.   There’s a whole bunch of myths surrounding cloud-based communications solutions that are mostly used to dissuade enterprises from implementing them. Lack of control over company sensitive data and problems that may occur when integrating cloud based solutions with other more traditional applications are the two most common concerns. Companies Lose Control Over Key Data....

Nearshoring on the rise.

Nearshoring on the rise. Delivery Preferences During the last few years the outsourcing industry suffered at an international level – the global political, economical, social and security changes are to blame. Nearshoring also referred as Nearshore Outsourcing is on the rise. The biggest challenge in outsourcing governance has shifted towards downstream risk mitigation by choosing the best location for...

Custom built agent team!

Custom built agent team! The dream agent of every manager is high-performing and engaged. Tough in reality it’s not the case, we’re able to see all ranges of performance from low, to average and finally high. Agents are doing the same job, but their performance varies so much simply because they’re all different people and we’re evaluating them with...